Refund, Cancellation & Delivery Policy
Last updated 3 August 2026 · Nap Manor Hostels, sole proprietorship of Kushal Sushil Agarwal · GSTIN 27AEOPA1436J1ZK
Cancellation of a booking
- Bookings may be cancelled without charge if notice is given at least 48 hours prior to check-in, in which case all sums paid in advance are refunded.
- Where a discounted, non-refundable rate has been offered and the customer was informed of that condition, all charges remain payable in full on cancellation.
- Cancellation within 48 hours of check-in, or a no-show, incurs a one-night charge.
- Nap Manor Hostels may cancel a booking if the hostel becomes unavailable due to circumstances outside its control, and will refund charges received (excluding booking-agent commission).
- Nap Manor Hostels may cancel a booking if payment details provided are invalid and no valid alternative is supplied.
Refund policy
Accommodation bookings are governed by clause 4 (Cancellation) above — free cancellation up to 48 hours before check-in, one night charged inside 48 hours or on a no-show. The policy in this block applies to non-accommodation services only (tours, activities and other add-ons).
For those services a refund is offered only where the service has not been rendered, or where there is a valid issue with delivery or quality. Requests must be made within 5 days of purchase.
Please contact us at bookings@napmanorhostels.com with your service details and reason for the refund. Approved refunds will be credited to your original method of payment within 10 business days or as per the bank policy.
Cancellation policy
Free cancellation is available up to 48 hours prior to check-in. Cancellations made within 48 hours of check-in, and no-shows, are charged one night. This mirrors clause 4 above; where the two differ, clause 4 governs.
To cancel, please email us at bookings@napmanorhostels.com with your order reference.
Service delivery
We do not ship physical goods. Our service is accommodation, delivered in person at the hostel on the dates booked, together with any add-on services booked.
On confirmation you receive a booking reference by email. It is the guest's responsibility to arrive on the booked date. Unused nights on a shortened stay are not refunded.
If you do not receive your service as expected, please contact us at bookings@napmanorhostels.com so we can resolve the issue promptly.
Payment flow
All service payments are initiated via secure payment links provided by us. Upon confirmation of the service details, a payment link containing the service description, amount, and currency will be sent to you via email. GST: 5% applicable.
You will complete the payment by clicking the link and submitting card details through our secure payment gateway. By submitting payment, you agree to the terms of the service and authorise the transaction.
Please ensure that the payment link is accessed only by you, as it contains sensitive payment information. The link will remain valid for 1 day unless otherwise specified. Services will only be confirmed or scheduled upon successful payment receipt or as scheduled.
If you experience issues during payment or suspect fraudulent activity, please contact us immediately at bookings@napmanorhostels.com
Refund timelines at a glance
- Are bookings refundable? Yes — accommodation is fully refundable if cancelled more than 48 hours before check-in. Bookings made on a discounted non-refundable rate are not refundable, and this is stated before payment.
- How to cancel or request a refund: email bookings@napmanorhostels.com with your booking reference, or cancel through the platform you booked on.
- Acknowledgement: within 48 hours of receiving your request.
- Processing time: approved refunds are initiated within 5 business days and credited to the original payment method within 10 business days, subject to your bank or card issuer's own processing time.
- Mode of refund: always to the original payment method. We do not refund to a different card, account or by cash.
- Currency: all charges and refunds are made in Indian Rupees (INR). Any foreign-exchange difference or cross-border fee is applied by your card issuer and is outside our control.
- Delivery of service: no physical goods are shipped. The service is accommodation, delivered in person at the hostel on the dates booked.