Terms & Conditions

Last updated 3 August 2026 · Nap Manor Hostels, sole proprietorship of Kushal Sushil Agarwal · GSTIN 27AEOPA1436J1ZK

1. Interpretation — key definitions

"Arrival Date" — the date the customer's stay is due to commence, as per the Booking Details. "Booking" — the reservation of accommodation and any other products and services, accepted by Nap Manor Hostels. "Booking Details" — number of guests, beds required, duration of stay and any other products or services included. "Charges" — the amounts payable in connection with the booking. "Contract" — the contract between the customer and Nap Manor Hostels. "Customer" — the person who makes the booking. "Guests" — the customer and any third parties they invite. "Hostel" — the hostel owned or operated by Nap Manor Hostels, as specified in the booking.

2. Bookings & confirmation

• Bookings can be requested via the website, by contacting staff at the hostel, or through the OTAs where Nap Manor Hostels has a presence.
• Customers must provide identification information including name, address, contact telephone number and email address.
• No booking request is accepted unless and until Nap Manor Hostels confirms acceptance and provides a booking reference — at which point the Contract comes into existence.
• Changes to booking details will be accommodated where possible, but changes to dates, length of stay or added services are subject to availability and payment at standard rates.
• Shared rooms: where beds are booked in a shared room, Nap Manor Hostels will attempt to place people on the same booking in the same room. This cannot be guaranteed and is subject to availability.

3. Fees & payment

• Charges are as quoted at the time of the booking request.
• Unless otherwise agreed, charges cover accommodation and included breakfast. Additional food, beverages, activities, consumables or services are charged separately.
• Customers are informed of additional charges before they are incurred.
• GST: 5% applicable.
• Bookings are subject to payment in full in advance or, at the hostel's option, a booking fee and/or deposit, plus valid debit or credit card details for the balance and any additional charges.
• If not prepaid in full, the balance must be paid immediately on checking in. Additional charges are payable as incurred or on check-out.

4. Cancellation

• Bookings may be cancelled without charge if notice is given at least 48 hours prior to check-in, in which case all sums paid in advance are refunded.
• Where a discounted, non-refundable rate has been offered and the customer was informed of that condition, all charges remain payable in full on cancellation.
• Cancellation within 48 hours of check-in, or a no-show, incurs a one-night charge.
• Nap Manor Hostels may cancel a booking if the hostel becomes unavailable due to circumstances outside its control, and will refund charges received (excluding booking-agent commission).
• Nap Manor Hostels may cancel a booking if payment details provided are invalid and no valid alternative is supplied.

5. Check-in & check-out

• Check-in is available any time after 1:00 PM local time.
• Check-out time is 11:00 AM local time.
• Early check-in and late check-out may be possible by prior arrangement, with an additional charge and subject to availability. Without prior arrangement, failure to check out by 11:00 AM may result in a charge for an additional night at the standard applicable rate.
• If a guest departs before the end of a booked stay, the remaining nights are not refunded unless the booking was made on a flexible rate.
• Luggage storage does not count as late check-out and does not permit access to the rooms. Guests may use the common areas during that time. Storage duration must be agreed with hostel staff in advance.

6. Hostel rules

• Age restriction: guests must be 18 years or older, and the maximum age limit is 55 years.
• All Indian nationals must present valid photo identification — Driving Licence, Aadhaar Card or Passport — at check-in.
• Guests holding ID with a local address (the same city as the hostel) will not be hosted.
• Foreign/non-Indian nationals must present a passport along with a valid visa at check-in.
• Customers and their guests must conduct themselves reasonably and responsibly and must not disturb other guests. Failure to do so may result in being asked to leave, with all charges immediately payable and no refund for eviction.
• Smoking is not permitted indoors anywhere on the premises, including dormitories and private rooms. A designated smoking area is provided and is the only place smoking is allowed. Smoking indoors incurs a fine of Rs. 500 and/or immediate removal from the premises without refund.
• The customer is responsible for any loss or damage caused at the hostel, and may be liable for the reasonable cost of repairing, cleaning or replacing damaged, soiled or lost property.
• No animals are allowed in the hostel.
• Bookings are not accepted from those under 18. Failure to adhere results in automatic cancellation with no refund.
• Lost key fine: Rs. 200.
• Any type of open fire will result in a fine equivalent to the damage caused to people and property on the premises.

7. Food & drinks

Breakfast is included and served from 8:30 AM to 10:30 AM. Any additional food or beverages ordered by guests are charged separately.

8. Liability

Nothing in these conditions limits or excludes Nap Manor Hostels' liability for death or personal injury caused by its negligence or that of its employees, subcontractors or agents; for fraud or fraudulent misrepresentation; or for any other matter where it would be illegal to limit or exclude liability.

If Nap Manor Hostels breaches these conditions or is negligent, it is responsible for foreseeable loss or damage suffered by the customer, but not for loss or damage that is not foreseeable. Loss is foreseeable if it was an obvious consequence of the breach, or was contemplated by both parties when they entered the contract.

Facilities, products and services are supplied for private use only. Nap Manor Hostels has no liability for loss of profit, loss of business, business interruption or loss of business opportunity.

Save for liability that cannot lawfully be limited or excluded, our total liability arising from any booking is limited to the total charges paid for that booking.

Guests remain responsible for their own belongings. Lockers are provided free of charge; the hostel is not liable for cash, valuables or items left unsecured.

10. General

• Nap Manor Hostels is not liable for failure or delay in performing its obligations due to events outside its control (including extreme adverse weather, industrial action or natural disaster). If such an event prevents fulfilment of the booking, either party may cancel the contract.
• These conditions may change from time to time without notice. The version in force at the time of booking continues to apply to that contract. Customers are advised to check the website for the latest version before booking.
• No person who is not a party to the contract has any rights in connection with it.

11. Payments, currency & international cards

• All charges are billed in Indian Rupees (INR). GST of 5% applies.
• Online payments are processed by our payment partners — Stripe and PayGlocal. Card details are handled by those providers on their secure infrastructure; Nap Manor Hostels does not store full card numbers.
• International cards are charged in INR. Any currency conversion, cross-border fee or foreign transaction charge is applied by the cardholder's own bank or card issuer and is outside our control.
• Where a payment link is issued, it is valid for the period stated on the link and must be used only by the named customer.
• In the event of a chargeback or payment dispute, the customer agrees to contact Nap Manor Hostels first at bookings@napmanorhostels.com so the matter can be resolved directly. We will supply booking records, correspondence and stay evidence to the payment provider as required.
• Refunds are returned to the original payment method only, and timing is subject to the provider's and the issuing bank's processing periods.

12. Tours, activities & third-party services

• City tours, food tours, Dharavi walks, pub crawls, transport and similar activities are operated by independent third-party providers. Nap Manor Hostels acts only as an introducer or booking facilitator.
• Participation is entirely at the guest's own risk. Nap Manor Hostels accepts no liability for any loss, injury, damage or delay arising from a third-party activity, save where such liability cannot lawfully be excluded.
• Third-party operators set their own terms, pricing and cancellation rules, which apply to the guest directly.
• Guests are responsible for assessing their own fitness and suitability to take part in any activity.

13. CCTV, security & guest media

• For the safety and security of guests, staff and property, CCTV operates in the common areas, corridors and entrance of the hostel. Cameras are not installed in dormitories, private rooms or washrooms.
• Footage is retained only for as long as is reasonably necessary for security and incident purposes, and may be shared with law enforcement where required by law.
• We may photograph or film hostel events for social media. Guests who do not wish to appear should tell a member of staff, and we will not use their image. Any image already published can be removed on request to bookings@napmanorhostels.com.

14. Governing law, jurisdiction & grievances

• These Conditions and any contract formed under them are governed by the laws of India.
• The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from these Conditions or a booking.
• Nothing in these Conditions affects any statutory rights a consumer may have that cannot be excluded by law.
• Grievance contact: any complaint about a booking, a payment or the handling of personal data should be sent to bookings@napmanorhostels.com. We aim to acknowledge within 48 hours and resolve within 30 days.
• GSTIN: 27AEOPA1436J1ZK · Registered address: 18/137, Govt Housing Scheme, Jawaharlal Nehru Road, near Vakola Police Station, Santacruz East, Mumbai, Maharashtra 400055, India. Registered entity: Nap Manor Hostels — sole proprietorship of Kushal Sushil Agarwal.

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